← Customer Planning (Surface A)
103 · My Trip — Staff Assisted Planning
Staff · Desktop 1440 + Mobile 390 · English LTR
CONCEPT · SURFACE B OF DUAL PLANNING
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My Trip — Staff Assisted Planning
Surface B over the same planning capability as 102, with different permissions: staff build a draft itinerary, suggest Yalla services, and send it for customer review. Staff cannot silently confirm a booking here — acceptance still routes through Reservations.
DESKTOP 1440 — DRAFT BUILDER
Draft itinerary — Fatima Al-Rashid, Bangkok
DRAFT · NOT SENT
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Suggest a Yalla service
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Customer status
Last proposal accepted 3 items, requested changes on 1. This draft supersedes it.
Permission boundary
Staff can draft and propose; only the customer can accept a proposal into their own trip, and only Reservations turns an accepted item into a canonical booking. Staff never book on the customer's behalf from this screen.
MOBILE 390×844 — DRAFT ON THE GO